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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wanda Parris-Flanagan

Wanda Parris-Flanagan

April 14, 2025

5  out of  5
rating by Wanda Parris-Flanagan
"Lilly was very patient and knowledgeable during our call. She initially quoted me a figure, but when I called back to go forward with the policy, the price went down by almost $6. Lilly was a joy to do business with. Thank you Lilly for getting me straight."
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Michael M

April 10, 2025

5  out of  5
rating by Michael M
"Steve Allen’s office, and specifically agent Kathy Warthan, were great with helping me insure a new vehicle and get the best rate I could! They pointed me in the directions necessary to get discounts and helped me through each step of the somewhat cumbersome process of insuring a new vehicle!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Melissa Rice

April 3, 2025

5  out of  5
rating by Melissa Rice
"I called to get my new vehicle added to my insurance and Kathy with StateFarm was wonderful to work with and made the process easy!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kris Pineda

April 2, 2025

5  out of  5
rating by Kris Pineda
"Excellent service and customer care. Listened attentively to our concerns and helped tremendously with switching our carriers. Lily J is the best."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Wanda Lambert

April 2, 2025

5  out of  5
rating by Wanda Lambert
"Always helpful and pleasant to deal with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tracy King

April 2, 2025

5  out of  5
rating by Tracy King
"Kathy was amazing, helped me out in so many ways. Very friendly and I enjoyed talking with her!! Thank you Kathy 😊"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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cindy lopez

March 31, 2025

5  out of  5
rating by cindy lopez
"Kathy was great helping us add to our policy. This agency has taken care of us for 20 years and we really appreciate them!"
We responded:
"Thank you for your 5-star review! We appreciate you taking the time to share your experience!"
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LG Carring GFC

March 28, 2025

5  out of  5
rating by LG Carring GFC
"Great Customer Service! I needed a quick insurance document for the business and Nicole Andrews came through quickly and efficiently. I really appreciate their customer service and positive attitude to take care of the customer!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tammy Busard

March 27, 2025

5  out of  5
rating by Tammy Busard
"Everyone I had contact with were so friendly and nice. Thanks Kathy for being patient with me. GOT A GREAT DEAL. I will be sending family and friends to Steve and his people."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Joseph Amato

March 20, 2025

5  out of  5
rating by Joseph Amato
"Kathy was great helping us combine multiple policies, multiple vehicles, and multiple motorcycles as we switched from another insurance company to state farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jennifer S.

March 20, 2025

5  out of  5
rating by Jennifer S.
"Nicole was awesome!!!! I called in with a concern and she was informative with what I needed to know. Nicole was kind and patient with me. Thank you Nicole for your great customer service!"
We responded:
"Thanks for taking the time, Jennifer!"
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Rolex Family

March 14, 2025

5  out of  5
rating by Rolex Family
"We had a fantastic experience working with Dawn for our mortgage insurance and auto insurance bundling. She was incredibly friendly, personable, and took the time to explain every detail clearly. She made the entire process smooth and easy to understand, ensuring we felt confident in our choices. Her professionalism and genuine care for her clients truly stood out. We highly recommend Dawn to anyone looking for top-notch service and expert guidance in insurance!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alan Stevens

March 11, 2025

5  out of  5
rating by Alan Stevens
"Niclole Andrews at State Farm in Sandston was extremely knowledgeable nice professional and handled the bill payment beautifully !! I am extremely satisfied with her performance!!!!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pearl Stone

March 11, 2025

5  out of  5
rating by Pearl Stone
"Nicole is always helpful and honest, I truly appreciate that"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Terry Berryman

March 9, 2025

5  out of  5
rating by Terry Berryman
"As a new customer of Allstate insurance, so far all the personell i've talked to have been extreamly helpful and nice."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Hassaun GI

March 7, 2025

5  out of  5
rating by Hassaun GI
"Had questions about my policy and Nicole Andrews answered my questions quickly and professionally!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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kendra eubanks

March 7, 2025

5  out of  5
rating by kendra eubanks
"Nicole was very helpful giving me a quote when other insurance companies just wanted to rush me off the phone and seemed like they just wanted to get a sale when Nicole was more like talking to a big sister and explained everything thoroughly. I look forward to doing business with state farm and Nicole."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brenda

March 7, 2025

5  out of  5
rating by Brenda
"Nicole was so helpful with information on life and auto. She was very polite and professional. I thank her for the patience with all the questions I had."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Christopher McDaniel

March 7, 2025

5  out of  5
rating by Christopher McDaniel
"Lily was very pleasant to work with. She provided great customer service, policy rates, and was very helpful to me in gaining a better understanding of my new auto and homeowner policies."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Shala Gray (Shay)

Shala Gray (Shay)

March 5, 2025

5  out of  5
rating by Shala Gray (Shay)
"I had the pleasure of speaking with Dawn Hughes today. She was very attentive to my needs and provided excellent customer services. She also advised of numerous didcount add- on's to help lower my auto insurance premium. I would recommend State Farm to anyone who's looking to insure their vehicle."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Kiprena v

March 5, 2025

5  out of  5
rating by Kiprena v
"My biggest regret was not calling sooner. With Lilli support I was about to save over a $100 on my car insurance and not to mention the saving from switching my home owners. Job well done Lilli !!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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unknow

March 3, 2025

5  out of  5
rating by unknow
"Lily was so helpful and so nice"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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William Baber

March 3, 2025

5  out of  5
rating by William Baber
"Great price and great customer service! Kathy helped me reprice a few home insurance products. She was able to provide more coverage and saved me 10%-20% on pricing. I strong recommend you reach out and at least get a quote!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michael Jones

March 3, 2025

5  out of  5
rating by Michael Jones
"Hello Mr.Allen. I am a new policy owner with office. I would just like to say how helpful Ms.Kathy Warthan is. She was very kind and patient helping me get my policies started with you all. I am very appreciative of her perfessionalism and expertise. It is always very pleasant speaking with her and she does an excellent job ensuring that my needs are taken care of. Thank you so much Ms. Kathy !!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Alex

February 24, 2025

5  out of  5
rating by Alex
"I got the best help anyone could ask for when speaking with nicole she was very informative and understanding of my needs and answered any questions i had with ease and i definitely god willing hope to become a client of this company really soon!!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"